Privacy Policy

FIG Construction Services LLC
Effective Date: October 20, 2026
Website: https://figconstructionservices.com

1. Introduction

FIG Construction Services LLC (“FIG Construction Services,” “FIG,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit our website, submit an inquiry, schedule a consultation, communicate with our team, or engage our professional construction services.

Our services include residential and commercial construction, design-build, construction management, renovations, remodeling, property improvements, restoration, and home accessibility and mobility modifications.

By using our website or providing personal information, you acknowledge the practices described in this Privacy Policy.

We encourage you to review this policy carefully.

2. Information We Collect

We collect information necessary to respond to inquiries, evaluate construction projects, provide estimates, schedule consultations, perform contracted services, and maintain customer relationships.

Personal and Contact Information

Information you voluntarily provide may include:

Full name
Email address
Telephone or mobile phone number
Mailing or billing address
Property or project address
Preferred communication method
Company or organization name, when applicable

Project and Service Information

When requesting construction services, we may collect:

Type of construction or remodeling services requested
Project descriptions, specifications, and requirements
Estimated project budget and anticipated schedule
Property photographs, measurements, and drawings
Construction plans, permits, and related documentation
Home accessibility and mobility modification requests
Insurance claim information when applicable to restoration services
Project correspondence, proposals, contracts, and payment records

Information regarding home accessibility needs is used to understand the requested construction improvements and coordinate appropriate services. We ask customers to provide only information reasonably necessary for their project.

Communication Information

We may maintain records of communications conducted through:

Website contact and inquiry forms
Email correspondence
Telephone calls
Text messages
Online appointment scheduling
Customer relationship management systems
Social media and other digital communication platforms

3. Information Collected Automatically

When you access our website, certain technical information may be collected automatically through cookies, analytics services, and similar technologies.

This information may include:

Internet Protocol (IP) address
Browser type and version
Device type and operating system
Website pages visited
Date and duration of visits
Referring websites or search engines
General geographic location derived from technical information
Website interactions and navigation activity

We may use this information to improve website performance, understand visitor behavior, evaluate marketing effectiveness, and maintain website security.

You may adjust your browser settings to restrict or disable cookies. Certain website features may not function as intended if cookies are disabled.

4. How We Use Your Information

FIG Construction Services uses personal information for legitimate business and operational purposes, including:

Responding to construction and service inquiries.
Evaluating project requirements and providing estimates or proposals.
Scheduling consultations, property visits, and appointments.
Communicating about requested services, project schedules, contracts, and construction progress.
Coordinating subcontractors, suppliers, design professionals, and other authorized project participants.
Processing invoices, deposits, payments, and financial transactions.
Maintaining project records, warranties, and customer service documentation.
Providing information about relevant services, promotions, and company updates where permitted by law.
Improving website functionality, marketing performance, and customer experience.
Complying with applicable legal, licensing, tax, insurance, and regulatory requirements.
Protecting our company, customers, employees, and business operations against fraud, misuse, or unauthorized activity.

We use personal information only for purposes consistent with this policy and applicable law.

5. Website Forms and Customer Relationship Management

When you submit information through our website, landing pages, consultation request forms, or other digital channels, your information may be processed and stored using third-party business management platforms, including GoHighLevel and related service providers.

These systems help FIG Construction Services:

Receive and organize customer inquiries.
Track project opportunities and service requests.
Schedule consultations and appointments.
Send appointment confirmations and reminders.
Follow up on requested estimates or proposals.
Maintain communication records.
Manage customer service and project-related correspondence.

Access to customer information is limited to authorized personnel and service providers who require it for legitimate business purposes.

6. Email, Telephone, and SMS Communications

When you provide your telephone number or email address, FIG Construction Services may contact you regarding your inquiry, scheduled appointment, requested estimate, active project, or other service-related matters.

SMS and Text Messaging

If you separately opt in to receive text messages, you may receive communications including:

Appointment confirmations and reminders
Consultation scheduling and follow-ups
Responses to service inquiries
Estimate and proposal updates
Project-related notifications
Promotional communications, when separately authorized

Message frequency may vary depending on your interactions with our company.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a text message. For assistance, reply HELP or contact us directly.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Mobile Information Privacy

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that assist us in delivering authorized communications, subject to appropriate privacy and confidentiality protections.

Text messaging originator opt-in data and consent will not be shared with third parties for their independent marketing purposes.

You may unsubscribe from marketing emails using the unsubscribe instructions included in those messages.

7. Information Sharing and Disclosure

FIG Construction Services does not sell or rent customers’ personal information to third parties for their independent marketing purposes.

We may disclose information when reasonably necessary for the following purposes.

Subcontractors and Construction Professionals

We may share relevant project information with subcontractors, suppliers, architects, engineers, consultants, inspectors, and other professionals involved in planning, estimating, or performing requested construction services.

Technology and Business Service Providers

We may use third-party providers for website hosting, customer relationship management, appointment scheduling, email delivery, SMS communications, payment processing, analytics, and business administration.

These providers may process information on our behalf to deliver their contracted services.

Insurance and Restoration Services

When applicable, information may be shared with insurance carriers, adjusters, claims representatives, or other authorized parties involved in restoration or reconstruction projects.

Legal and Regulatory Requirements

We may disclose information when required by applicable law, court order, subpoena, governmental request, or regulatory obligation.

Business Transactions

If FIG Construction Services undergoes a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as part of that transaction, subject to applicable legal requirements.

Protection of Rights

Information may be disclosed when reasonably necessary to protect the safety, legal rights, property, or legitimate interests of FIG Construction Services, its customers, employees, or others.

8. Data Security

We take commercially reasonable steps to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Security measures may include:

Access controls and account authentication
Restricted access to customer and project records
Secure third-party technology platforms
Encryption where appropriate and available
Administrative procedures for handling sensitive information
Reasonable safeguards for financial and contractual records

Although we take reasonable precautions, no electronic storage system or internet transmission method can be guaranteed completely secure.

We cannot guarantee absolute security of information transmitted or stored electronically.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill legitimate business purposes or comply with applicable legal requirements.

Retention periods may depend on:

Customer inquiries and consultation records
Active construction contracts and project documentation
Accounting, financial, and tax obligations
Insurance and warranty requirements
Legal claims or dispute resolution
Applicable construction industry recordkeeping requirements

When information is no longer required, we take reasonable steps to delete, securely dispose of, or anonymize it.

10. Your Privacy Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information.

Access: Request information about personal data we maintain about you.

Correction: Request correction of inaccurate or outdated information.

Deletion: Request deletion of eligible personal information, subject to applicable legal and contractual retention requirements.

Marketing Opt-Out: Unsubscribe from promotional email or SMS communications.

Withdrawal of Consent: Withdraw previously provided consent where applicable.

Communication Preferences: Request changes to how we contact you.

To submit a privacy-related request, contact us using the information provided below.

We may need to verify your identity before fulfilling certain requests.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, scheduling systems, payment platforms, suppliers, manufacturers, or other service providers.

These external websites operate under their own privacy policies and terms of service.

FIG Construction Services is not responsible for the privacy practices, security, or content of websites operated by third parties.

We encourage visitors to review the applicable privacy policies before submitting personal information.

12. Children’s Privacy

Our website and services are intended for adults seeking professional construction and property improvement services.

We do not knowingly collect personal information directly from children under the age of 13.

If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information as required by applicable law.

Parents or guardians who believe a child has submitted personal information may contact us to request review or deletion.

13. Home Accessibility and Mobility Services

FIG Construction Services provides construction-related home accessibility and mobility improvement services, including wheelchair ramps, accessible bathrooms, walk-in showers, grab bars, entryway improvements, and interior modifications.

Customers may voluntarily provide information concerning physical accessibility requirements, mobility limitations, or property conditions to help us understand the requested construction work.

We use this information to evaluate the construction scope, prepare proposals, coordinate installation requirements, and provide appropriate project services.

FIG Construction Services does not require customers to disclose unnecessary medical diagnoses or detailed medical histories to request construction services.

Any information voluntarily provided in connection with accessibility-related construction requests is handled in accordance with this Privacy Policy.

14. Changes to This Privacy Policy

FIG Construction Services reserves the right to modify this Privacy Policy periodically to reflect changes in our services, technology, business operations, or applicable legal requirements.

Updates will be posted on this page with a revised effective date.

We encourage visitors and customers to review this Privacy Policy periodically.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

FIG Construction Services LLC
Florida Certified General Contractor
License: CGC1540893

Address: 3019 Edgewater Drive, Orlando, FL 32804
Phone: (407) 205-8901
Email: info@figconstructionservices.com
Website: https://figconstructionservices.com

For privacy inquiries, requests to update your information, or communication opt-out assistance, please contact us using the information above.